You Are Important To Us!
At Crown Information Management, we realize that without you…there is no us! We strive to give our customers the best possible service! If we are doing something right, please drop us a line so we can thank the individuals who made your experience a good one and please give us a 5 star review on Google! If you have experienced a problem, please send us an email, or give us a call so we have the opportunity to better our company!
I just wanted to take a minute to let you know that we are so glad we book the services of Crown Shredding. When we were preparing, more than a month ago, for a major cleaning of our office old files, we didn’t imagine how we could even get a Bin. But we got all the information we needed from the label of another Shredding Bin we had seen in another area of the building.
As soon as it arrived, we found it very convenient that we could “rent” the Bin for a one-time-service and be charged a fixed fee plus whatever the weight of the paper we tossed in the container.
Well, that one-time-service was supposed to be just that, but it really made the cleaning of our files easy and accessible for everyone in the office. And this is part of the reason that we have extended that “one-time” a couple of times already… the other part has been the great service we’ve received from everyone: the staff members picking up our Bins are always courteous and always leave a copy of the paperwork for each pick up; our invoices are sent electronically right away; and you always follow up with me to see how we are doing and to assess how you can improve the service for us.
We are waiting for our weekly pick up today and came to the conclusion that we would like to start our own account. We are very pleased with the service and it couldn’t have come at a better time! Please pass the message onto the staff and let them know we said “Thank You!” Maria M. Non Profit Sector
I just wanted to take a moment to say thank you and let you know how amazing your employee did today. His hard work did not go unnoticed and he was so kind, quick, and even organized the boxes I had left! He was great and I will be contacting my team to see what they want to do with the rest, because I’d love to have you all come out again!
Your service was outstanding and we are very happy! The rep you sent out was kind and professional and kept a smile on his face! We will be working with you again….as soon as we accumulate enough “stuff”
Our Shredding pick-up this morning ran smoothly, but I wanted you to know that the driver who has been here before, is EXCELLENT!!! He is friendly, helpful and always makes a great impression. I feel like people only take the time to file complaints and I think you should praise those who are doing a great job. You also have been an EXCELLENT Account Rep. and we are lucky to have you. Thanks so much for always responding in a timely and courteous manner. “
Returned phone calls are high on my list of things I appreciate. And Crown returned every call, something that is rare in business today. Brian, today you took the time to forward me some detailed information about Crown Shredding, just another example of you and Crown being proactive. We don’t have large shredding jobs very often, but you can be sure that Crown is the service we will use in the future. Please let everyone know how much help they were and that they made our recent transaction seem like a piece of cake.
I just wanted to thank you for a very professional job on Tuesday. The gentleman who did the shredding was extremely nice – and very prompt! We are very happy with the service you provided and will definitely use Crown again.
Just wanted to let you know what GREAT service we received from Terry on 7/20/17. He was here early and done very quickly. He was extremely cordial and explained what was going on. Our office requires someone to watch and we feel like we are in the way, but Terry was very kind and didn’t mind us at all. Thank you for your excellent service and look forward to doing business again the next time we need shredding.
Thank you for the Great service your company provides from the phone call to the shredding and the follow up. It is done with ease and everyone I spoke with was so professional and made you fee like family. We will continue to use Crown for all our shredding.
Hi Pam, Thank you again for coming out to assess our needs and spend some time with us. We would like to have you take care of our shredding needs. Your experience and commitment impressed us all. We are working to see if there will be a large volume before we set a date. I’ll be in touch as soon as we have a better idea of when we will be ready. Thank you again for making the effort to come to our shop, and I look forward to working with you. Hope you are having a good week.
I am dropping you a quick note on how impressive your people have been through our move during the last month and a half. Deanne has been nothing but gracious and patient with me always calling and adding pick-up days. The drivers and pick-up personnel have been outstanding. They have moved boxes, file cabinets, etc. to get to the shredding bins when I am sure most companies would have told us we would have to wait until the next pick-up. But not Crown Shredding – they do not leave until they have found and emptied all of their bins, be it having to climb over mounds and knock down walls to get to them – all with a smile on their face! We owe all of them a huge “THANK YOU”!
Just wanted to say “Thanks Very Much” to Crown Shredding for the super service they provided recently. I first spoke to Brian on the telephone last week and was immediately impressed with his manner. His tone was pleasant and friendly and he answered all my questions regarding the service and costs very efficiently. Two very pleasant gentlemen arrived yesterday, took care of all my shredding and were gone again within maybe 15-20 minutes. I was very impressed. Due to their wonderful staff and wonderful service, I would have absolutely no hesitation in recommending Crown Shredding to anyone . . . Thanks Again . . . Very Much Appreciated !
I am extremely impressed with the speed at which you, the pick-up crew and delivery responded to my request. After your office called to let me know the pick-up crew was on their way, I walked around and got the shredding together. As soon as I had done that, the driver arrived to pick-up! Our box was delivered before 3pm. The response time from when I sent the e-mail to when I received the box was no more than an hour. Amazing!
It was a pleasure dealing with you and your people. We had over 10 years worth of sensitive files that needed to be destroyed. It is a relief to know these files have finally been securely shredded. Your folks destroyed all of our records in a matter of hours. We look forward to having Crown work with us on a monthly basis, so we don’t get into this situation again.
Hello, I would like to express my gratitude for the help of Pamela Costa.. just wanted you to know she is an amazing representative of your company. She went above and beyond what I could have ever expected to make sure I was able to get my business taken care of. I was in a time constrain and she would not stop until she found a solution to my issue. I ended up being able to drop off some of my file boxes to the Daytona office and the girls there were also extremely helpful. Great people you have….
Crown Shredding has been our record destruction company since July 2006. They are a first-class company and provide professional record destruction that ensures compliance with all legal requirements. Not only are they professional and accurate but also a pleasure to work with; ready and willing to adapt their schedule to meet our needs. I highly recommend Crown Shredding to anyone who cares about the security of their documents.
I just wanted to say Thank You to Cindy and let you know how impressed I was with her. I just hung up the phone with her and she answered all my questions and made me feel like she had all the time in the day to help me. I didn’t feel rushed on the call and she gave a great explanation of your services. I hope that we will be able to use your services in the near future. Whenever it is, it will be with your company.
Being an Office Manager myself and working with the guys out in the field I know how important it is to have someone who represents the company in a positive way. I was very impressed with Tracy, He was extremely courteous, polite and smiled the whole time.
It is with great satisfaction that I submit this testimonial letter to you. The Greater Orlando Aviation Authority has been using the services of Crown Shredding for over three years. In the many trips that your drivers/operators have visited the Authority, we have had superb service.
At any time that I needed to schedule an on-site visit, Adam has added the Aviation Authority into a schedule that fits our needs. In the past year, it has also been my pleasure to work with Marylee Jacobs in setting up appointments for shredding operations at our facility. Mrs Jacobs has been very influential in providing excellent solutions for our shredding needs. Also, she has been a great resource in discussing all types of shredding needs of the Authority, whether on-site shredding or the concept of individual consoles.