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Records Storage User’s Guide

Procedures & Schedules

Crown Information Management is excited to partner with you to meet your records management needs. The User’s guide is provided to assist you when placing requests through our portal. If you have any questions, please reach out to our Records Coordinator who will be happy to assist you.

In order to maintain chain of custody, all records must be requested by an Authorized Contact via the Web Portal or email

Delivery & Pickup Schedule

Next Day

Request received before 3pm, delivered by 5 pm the next business day.

Same Day

Request received by 11:00 am, delivered by 5:30 pm


Request received during Standard Operating Hours, delivered in 3.5 hours


Any request for service when delivery is within a 3 hour window or not during Standard Operating Hours