Destruction Services FAQs
We understand that you probably have many questions regarding Information Destruction. Here we provide answers to some of the questions that we are asked most often. If you have a specific question not mentioned here, please feel free to Contact Us directly!
FAQ’s for Information Destruction
Can I keep my boxes?
Yes, you will retain your boxes to reuse or recycle. Crown Information Management does not accept boxes.
Do we need to have a check ready for you?
It is not necessary for you to pay at the time of service, we will hand deliver or mail you an invoice so you can pay at a time that is convenient for you.
Do you bring the shredder into our office?
No, shredding is done with the large commercial shredder mounted in our trucks, which are parked in your parking lot or adjacent to your building. This mobile shredding allows you to watch the process if you like.
Do you have lockable containers?
Yes. We offer a variety of containers, both lockable and un-lockable to meet all of your needs, with scheduled or “on-time” service.
How long does it take to schedule shredding?
Depending on your location it can be as quick as next day service; always within a few business days.
We don’t have anything that’s very confidential, why would we need a shredding service?
All businesses have occasion to discard confidential data. Customer lists, price lists, sales statistics, drafts of bids, correspondence, and even memos contain information about business activity which would interest any competitor. Every business is also entrusted with information that must be kept private. Employees and customers have the legal right to have this data protected. THINK AGAIN!
What happens if our containers are full before the regularly scheduled service time?
If your containers are full before the scheduled service time, just call us and we will make arrangement to be there in a few business days. After that we can discuss a more convenient service or continue service as scheduled.
What kind of paper can we put in your containers?
We will shred any color or type of paper, including file folders. Paper clips, staples and rubber bands can be shredded as well.
What size are the containers?
We can supply containers of any size. They range from as large as 95 gallons to a size small enough to fit under any desk. All containers come with a security lock to insure your records remain confidential until they are shredded on your site.
Why should I have a shredding service instead of buying my own shredder?
Money! It will cost you 3 to 5 times more to shred in-house than to have a shredding service. Amortization of a shredder, staff time, square footage for the operation, maintenance, power costs and disposal costs all add up to much more than we charge – and we do all of the work!
Why would I use a shredding service instead of just recycling?
For security purposes. Recycling services are not designed to provide security. Basically, recycling services use open collection containers which are accessible to anyone; staff, janitors, etc. Generally, the employees of recycling service companies are not security screened personnel. Your paper is transported in its whole form, meaning if an accident should occur, your secrets are available to anyone. Paper is taken to the warehouses, which are accessible to the public, and the paper is sorted for grade.
The courts have ruled that once you place your material into the trash can, recycling receptacle, or dumpster, you lose all privacy rights to that information, no matter how sensitive or proprietary it is. The laws on public domain protect the people taking the information – NOT YOU! You may even be held liable for negligence if the discarded material harms someone. With the development of the Health Information Portability and Accountability Act of 1996 (HIPAA), and the Gramm-Leach-Bliley Act of 1999 (also known as the Financial Services Modernization Act), shredding of documents has become the recommended method for the handling of sensitive documentation.
Do you provide a certificate of destruction?
We provide a certificate of destruction at the time of each service so you know all documents collected on your site were destroyed and shredded in a confidential manner.
What areas do you service?
We service all areas of central Florida. We also have a network of providers that we work with who can service other markets in the state of Florida. We can put you in touch with them for FREE.
Who or What is NAID?
The National Association for Information Destruction was formed in 1997as a non-profit organization. Their sole purpose is to champion the responsible destruction of confidential information and material, by promoting the highest standards and ethics. NAID is recognized internationally by many policy makers and is often called upon to provide counsel to organizations developing information security standards and regulations.
To become a certified member a company is held to the highest standards in the industry. On an annual basis, audits occur to verify that the provider complies with these standards. In all there are over 20 key elements verified with each audit. Audits may be scheduled or random on the spot audits. This insures compliance by every NAID certified member at any time guaranteeing the security of the document destruction program.
Areas that are covered in Audits are:
- Employee Clearance: which includes drug screening, employment history, and a criminal background check.
- Access Control: This monitors the facility and its security systems such as alarms, and video surveillance systems.
- The Destruction Process: In which the particle size of our shred, destruction time frame, and disposal of destroyed materials is measured.
- Secure Processing: This area verifies compliance with the service providers written policies and procedures.
This information was provided by the National Association for Information Destruction or NAID. More information is available by visiting their website at: www.naidonline.org