More Client Testimonials
My first contact with your business was on May 24, after we discovered our previous shredding provider had doubled their charges. found Crown by doing a google search and from the moment I first spoke with Deanna I knew I had found a great company.
Your customer service is outstanding. I’ve had conversations with Deanna, Amy, James (driver) and yourself. All have made me feel important and have addressed the specific needs of our university. In the scheme of things, we’re small potatoes – and as it turned out we only had 400 lbs. of shredding. And yet I never felt insignificant. And in fact, when we had a mix-up in communication regarding the arrival time of your truck, your office quickly and efficiently took care of the problem and found the perfect remedy.
In addition, because it’s the end of our fiscal year on June 30, it was imperative that I receive an invoice in a timely fashion. Thanks to Amy and Deanna, I had that invoice today, just one day after the service was performed. Because of that, the invoice has already been hand delivered to our main campus and the check will be cut next week – helping you receive timely payment and helping me meet my end-of-the-year deadline.
Good morning! On Wednesday, August 8, 2018, two members of your organization performed exemplary work for our organization. Robert and Terry arrived on our campus to handle our monthly purge from our 35+ consoles throughout the company. This particular visit, our Operations: Lost and Found Division had over 170 boxes to purge, and Robert and Terry performed this task as though it was just another day at the job. And, while it IS important to always do a good job, the Operations Department is exceptionally pleased with the effort and manner in which these men handled the task. Our organization has worked with Crown Shredding for over a decade and we have ALWAYS had great service from Crown and we look forward to many more years of successful shredding operations.
Alice Y., Aviation Industry
Our Shredding pick-up this morning ran smoothly, but I wanted you to know that the driver who has been here before, is EXCELLENT!!! He is friendly, helpful and always makes a great impression. I feel like people only take the time to file complaints and I think you should praise those who are doing a great job. You also have been an EXCELLENT Account Rep. and we are lucky to have you. Thanks so much for always responding in a timely and courteous manner. “
Melinda S.-Project Admin, Chemical Company
Returned phone calls are high on my list of things I appreciate. And Crown returned every call, something that is rare in business today. Brian, today you took the time to forward me some detailed information about Crown Shredding, just another example of you and Crown being proactive. We don’t have large shredding jobs very often, but you can be sure that Crown is the service we will use in the future. Please let everyone know how much help they were and that they made our recent transaction seem like a piece of cake.
Cindi L., University, Celebration FL
I just wanted to thank you for a very professional job on Tuesday. The gentleman who did the shredding was extremely nice – and very prompt! We are very happy with the service you provided and will definitely use Crown again.
Sandy P. – Administrative Assistant, Engineering firm
Dealing with Crown Information Management (CIM) was wonderful! For starters, Tiffany Love was so courteous and knowledgeable on the process and pricing for service as a new customer. CIM provided an unbeatable quote for service just from the information I provided via email, which was a couple of photos and the quote was close to spot-on for the final weight (actually cheaper, which is always welcome). It was really helpful that the technicians came in and removed the files from the filing cabinets (after I removed all media and binder clips), this way I would not have to box all the files up, only to break them all down later. The technicians came in, were given a quick run-down, did their job and were gone within a half-hour. In addition, the technicians were personable and polite while in our office, including informing me our front door handle was coming loose, which made the experience all the better. I would not hesitate to do business with CIM again in the future and/or recommend to other businesses. Thank you CIM and I look forward to doing business together in the future.
Just wanted to let you know what GREAT service we received from Terry on 7/20/17. He was here early and done very quickly. He was extremely cordial and explained what was going on. Our office requires someone to watch and we feel like we are in the way, but Terry was very kind and didn’t mind us at all. Thank you for your excellent service and look forward to doing business again the next time we need shredding.
Barbara – Patient Coordinator, Medical Surgery Center
Thank you for the Great service your company provides from the phone call to the shredding and the follow up. It is done with ease and everyone I spoke with was so professional and made you fee like family. We will continue to use Crown for all our shredding.
Terrie – Medical Office Manager
Hi Pam, Thank you again for coming out to assess our needs and spend some time with us. We would like to have you take care of our shredding needs. Your experience and commitment impressed us all. We are working to see if there will be a large volume before we set a date. I’ll be in touch as soon as we have a better idea of when we will be ready. Thank you again for making the effort to come to our shop, and I look forward to working with you. Hope you are having a good week.
Jenn S., Publishing Industry
I wanted to take a moment to let you know how much Crown Shredding services are appreciated by the team of associates here at the Talent Experience Center.
Everyone here appreciates the fact that Crown Shredding recycles 100% of their shredded paper, helping us preserve our environment. We all truly appreciate the efficient, safe and secure manner in which our documents are removed and shredded immediately upon removal.
The Crown Shredding personnel who arrive to perform this service are consistently professional, courteous and quietly efficient. Their cheerful demeanor and professional appearance enhance the pleasant experience. Patrick and his wonderful smile is always a welcome sight!
All in all, everyone here agrees that using Crown Shredding for our document disposal services has been a very smart decision for our team. If given the opportunity, I would highly recommend Crown Shredding services.
Sharon L., Talent Experience Center – Vacation Club, Orlando FL
I am dropping you a quick note on how impressive your people have been through our move during the last month and a half. Deanne has been nothing but gracious and patient with me always calling and adding pick-up days. The drivers and pick-up personnel have been outstanding. They have moved boxes, file cabinets, etc. to get to the shredding bins when I am sure most companies would have told us we would have to wait until the next pick-up. But not Crown Shredding – they do not leave until they have found and emptied all of their bins, be it having to climb over mounds and knock down walls to get to them – all with a smile on their face! We owe all of them a huge “THANK YOU”!
Lori B., Office Facilities Manager, Accounts Payable
Your company was contracted to shred old files at our location today and I want you to know what an outstanding job the gentleman that you sent did for us.
In a time when customer service is as important as cost, your employees actions far outweighed the cost. On a hot and humid morning he was smiling, energetic and hard working. It was obvious that he took pride in what he was doing. When most people would hurry through to get out of the heat, he was carefully going through our boxes, so as not to damage the good ones for reuse. He collected all of the large file clips in a box for us, as well as some salvageable 3 ring binders and file covers that he found. That care saved my company some money and helped offset some of the cost of using your service.
I thought his positive actions to insure A+ customer service warranted a letter to you. I did not get his name, but would you please thank him for me? I will definitely let everyone know that my experience with Crown Shredding was a very pleasant one.
Brian L., President – Pool Builder, East Florida
Just wanted to say “Thanks Very Much” to Crown Shredding for the super service they provided recently. I first spoke to Brian on the telephone last week and was immediately impressed with his manner. His tone was pleasant and friendly and he answered all my questions regarding the service and costs very efficiently.
Two very pleasant gentlemen arrived yesterday, took care of all my shredding and were gone again within maybe 15-20 minutes. I was very impressed. Due to their wonderful staff and wonderful service, I would have absolutely no hesitation in recommending Crown Shredding to anyone . . . Thanks Again . . . Very Much Appreciated !
I am extremely impressed with the speed at which you, the pick-up crew and delivery responded to my request. After your office called to let me know the pick-up crew was on their way, I walked around and got the shredding together. As soon as I had done that, the driver arrived to pick-up! Our box was delivered before 3pm. The response time from when I sent the e-mail to when I received the box was no more than an hour. Amazing!
Emma A., Orlando, FL
This compliment is sent with very sincere thanks to your employee, Patrick Lashley. Patrick is extraordinary–but we bet you already knew that! Before today, my husband and I had met Patrick just once, several years ago, when he was first dispatched to our home to do some shredding. He was so remarkable, we have recommended your company to others, based on his great customer service and professionalism.
Somehow, Patrick manages to be efficient, effective, speedy, careful, and observant, while simultaneously making us feel as if we are your only customers. (And he never forgets to call when he is on his way, either.)
Of course you know that Patrick is a records security expert. But we think he is also a fine ambassador for your company, and your best advertisement. We hope you will convey to him that he has a fan club! We look forward to continuing to do business with all of you.
The Sheffields Casselberry
Jay Burns and Staff at Crown Shredding:
It was a pleasure dealing with you and your people. We had over 10 years worth of sensitive files that needed to be destroyed. It is a relief to know these files have finally been securely shredded. Your folks destroyed all of our records in a matter of hours. We look forward to having Crown work with us on a monthly basis, so we don’t get into this situation again.
Robert S. Accounting Firm, St. Petersburg, FL
It is with great satisfaction that I submit this testimonial letter to you.
Riverside Bank is a financial institution that places a high value on service to its customers. Because of our commitment to our customers, we partner only with vendors who mirror our values. In today’s tough economic environment we expect only the best in service and commitment. Over the past five years Crown Shredding has met those standards and has provided us with the best secure information destruction process available.
Crown Shredding has all the right credentials with excellent insurance coverage and certification from the National Association of Information Destruction (NAID). The Crown Shredding Team is always personable and helpful. Smiles and courtesy abound from their drivers, sales staff, and administrative staff. They are knowledgeable in their field and act as a resource for the latest information on Compliance, and Identity Theft Issues. Crown Shredding is involved in our community through the Chamber of Commerce, the Better Business Bureau and Toys for Tots. They are also part of the “Green Initiative” and recycle 100% of the paper they collect as well as help to reforest our state.
I highly recommend Crown Shredding as the best provider in document destruction, service and integrity. Delivering on the promises they make.
Richard T., Banking Industry, Fort Pierce FL
It is with great satisfaction that I submit this testimonial letter to you.
The Greater Orlando Aviation Authority has been using the services of Crown Shredding for over three years. In the many trips that your drivers/operators have visited the Authority, we have had superb service.
At any time that I needed to schedule an on-site visit, Adam has added the Aviation Authority into a schedule that fits our needs.
In the past year, it has also been my pleasure to work with Marylee Jacobs in setting up appointments for shredding operations at our facility. Mrs Jacobs has been very influential in providing excellent solutions for our shredding needs. Also, she has been a great resource in discussing all types of shredding needs of the Authority, whether on-site shredding or the concept of individual consoles.
Thank you for your exemplary service.
Alice Y., Records Management Administrator – Aviation Authority, Orlando FL
Being an Office Manager myself and working with the guys out in the field I know how important it is to have someone who represents the company in a positive way. I was very impressed with Tracy, He was extremely courteous, polite and smiled the whole time.
I just wanted to say Thank You to Cindy and let you know how impressed I was with her. I just hung up the phone with her and she answered all my questions and made me feel like she had all the time in the day to help me. I didn’t feel rushed on the call and she gave a great explanation of your services. I hope that we will be able to use your services in the near future. Whenever it is, it will be with your company.
Crown Shredding has been our record destruction company since July 2006. They are a first-class company and provide professional record destruction that ensures compliance with all legal requirements.
Not only are they professional and accurate but also a pleasure to work with; ready and willing to adapt their schedule to meet our needs. I highly recommend Crown Shredding to anyone who cares about the security of their documents.
Lynnette R., On-Site Document Retention – Pepperidge Farm, Lakeland FL
Hello, I would like to express my gratitude for the help of Pamela Costa.. just wanted you to know she is an amazing representative of your company. She went above and beyond what I could have ever expected to make sure I was able to get my business taken care of. I was in a time constrain and she would not stop until she found a solution to my issue. I ended up being able to drop off some of my file boxes to the Daytona office and the girls there were also extremely helpful. Great people you have….
Thank you so very much,